Canara Bank — amazon upi transaction failed - money got deducted - reg

Dear sir,

Further to the subject cited above, i am here with bringing the following information for your reference and immediate action.
I have tried to send rs 5000 through amazon upi account ([protected]@apl) to another amazon upi account ([protected]@apl) on dr 9th july 2020 with bank reference id provided by amazon is[protected]. Amount got deducted from bank account but not reflected in beneficiary account.
I have waited 5 days and checked with amazon for reimbursement of the same. M/s amazon confirm that they didn't receive any amount and it is canara bank problem.

Hence i request you to check and reimburse the same.

Please find the enclosed screen shot of the transaction failed for your reference.

Regards,
Mounika