Canara Bank — Amount debited from account but not received by Amazon

Address:Canara Bank SM Circle, Shimoga

I made online shopping in Amazon and made debit card payment of Rs.1157 on 22 June 2020. But the order got cancelled due to payment failed, but my account has been debited with money.
When I called amazon customer care they said that they have not received the amount, so the order was cancelled.
I kindly request to solve this payment gateway issue asap.
Thanks
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Canara Bank customer support has been notified about the posted complaint.
Jun 30, 2020
Updated by smithajk
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