Canara Bank — amount debited from canara bank but not credited to my icici bank account

Address:	Patna, Bihar, 800003
Website:	[email protected]

This is to inform you that i chetan kumar holding an saving account in branch kadam kuan, patna with the account no[protected] has made a transaction as transfer via imps of amount rs 10000 /- to icici account and this did not got credited for the same.
Below are the points of concern that took place for 2months and still the amount has not been credited:
1. On 25thdec, 2018 i communicated with the customer care executive person and he mentioned that the amount will be credited within 24 hours.
2. After 24 hours also i. E. 26thdec, 2018 the amount did not got credited then again i called customer care person and he mentioned that the amount will be credited within 7 working days.
At the same time, i tried to check with the executive that to confirm which account has been credited with the last transaction and he was unable to do so.
3. After 7 days i. E. On 2ndjan, 2019 i logged a complain crn no. #1819ao6514 and this was closed without any intimation and solution provided.
4. After waiting for few more days, again i logged complaint on 7thjan2019 with crn no.# 1819ao7547
For this i received call from the bank stating that the icici bank account to which the amount was credited.
And this was very unfortunate that the account mentioned in my beneficiary was incorrect instead of “[protected]” the account number mentioned was this “[protected]”.
The bank person also guided me to reach out to home branch of canara bank and icici bank but as i am working in pune am unable to visit my home branch immediately.
5. I communicated to the icici branch person and they mentioned that this is not their point of concern and this is totally canara bank responsibility as the amount has been debited from their end.
I have requested several times to both the bank person to seize the amount of that incorrect account and transfer the amount to my icici account but this is not happening and on daily basis i am reaching out to authorized person of both the banks.
Can you please guide me to whom i have to reach and how my money will come back to my account.

Thanks & regards
Chetan kumar