Canara Bank — amount has not refunded

Address:

Bangalore, Karnataka

Dear sir
My account no[protected]
I purchased a product on amazon on 24th octomber 2018 using my canara bank debit card product has not recieved and i asked them for refund. As per their confirmation refund was initiated on 27th octomber maximum time frame was 5day. Still it was not relected in my account. They had provided the refund reference number as[protected]. I had contacted your customer care there is no proper response hence i mail you. Please check and reflect money back