Canara Bank — amount is not credited to the receiver

Address:

Shridevi Institute of Engineering and Technology, Sira Road Tumkur, Tumkur, Karnataka, 572106

My name is jayanta kumar thakur i had sent an amount of 3370rs from my account a/c no:[protected]
To my friend account
Account no:- [protected]
Through phone pe app on 04/09/19. The amount is successfully debited from my account but doesn't credited to my friend account so i have contacted with phone pe customer care they told me to tell my friend to check his account statement by provided utr number so he went to his bank and checked his account statement the amount 3370rs is not credited in his account