Canara Bank — Amount of Rs. 212/- deducted twice from my account and not paid back

Address:

worli naka branch, mumbai

Hi,

I am giving below the transaction details with 1) Flip kart 2) Google Pay

3) Canara Bank - on deduction of Rs. 212/- from my bank account.

1) Flip kart

Flip kart Order ID No. OD[protected] dated 23/9/2021 for Cushion Cover Rs. 212/-

I had placed the above order on 23/9/2021 but got a message from Flipkart that “Order not placed - your payment was not confirmed by the bank”

I called customer support many times but the response is that your bank has declined the transaction so I have to contact the bank for refund.

2) Google Pay

Received a receipt from Google Pay that the amount of Rs. 212/- paid to “Flip kart Internet Pvt. Ltd. For

OD[protected].

UPI transaction ID[protected] to Flip kart [protected]@ybl

Google transaction ID – CICAgODqurWEPA

3) My Canara Bank Account No.[protected]

Amount of Rs. 212/- deducted from my account on 23/9/2021

Description-UPI/DR/[protected]/Flipkart/YESB/**[protected]@ybl/Payment// PDFf867f9950e5b413a84ddHc5e1aed82d43/23/09/2021 17:21:31.

Reference No.[protected]

I have been constantly in touch with the bank on phone & email and was not getting proper response hence filed a complaint on CB grievance portal dated 12/9/2021 & Immediately got a reply as under:-

“Customer to lodge complaint in Flipkart Customer Service & then send the screen shot to the branch with the application- Issue resolved & closed”
___________________________________________

Canara bank says they have paid the amount to flipkart & flipkart says they have not received the amount. Both need to check the case & resolve this issue.

Hence requesting for your support.

Regards,
Nityanand Naik
Tele-[protected]