| Address: No. 628 4, Ist, Stage, Indiranagar, Bangalore 560038, 560038 |
This is in regards to the fund transfer i did online through imps from icici bank account.
Unfortunately, this transfer has been done to an incorrect payee who is holding an account in your bank (Mr. Prabhu sharma[protected] at indiranagar branch), this transaction was done on 23rd may.
I've lodged a complaint with icici bank & they have in turn confirmed that the complaint has been sent to canara bank. I've also given my written request for the reversal at mr. Prabhu sharma's home branch which is canara bank, indiranagar.
I understand from ms. Deepika from canara bank indiranagar branch that mr. Prabhu's account is in negative balance & the amount i credited accidentally has been adjusted towards that balance. Please note this was done by a mistake & i'm nowhere connected to mr. Prabhu sharma & hence, request you to reverse back the amount as this transaction was done incorrectly from my end.
Mr. Prabhu is not able to pay me as he is not operating this account due to the charges which have been accumulated on his account. He is a daily wage worker & he won't be in a position to pay this 15000.
I plead the bank to consider my request as you are aware of the source of funds which has been incorrectly transferred to mr. Prabhu's account.
My bank received an update from canara bank that the transaction was successful & the complaint request has been declined. I walked into the canara bank townhall branch & they confirmed that the beneficiaries (Prabhu sharma) have not been operating his canara bank account from several years & account has gone into a negative balance as the bank has been putting the charges for nonmaintainence of required balance. If the account was closed or inactive, the amount i had transferred would have bounced back. Canara bank knows the source of the transfer & the money which has come but still on mute as they are benefited. The account holder is also a daily wage worker how can he maintain a balance. When the government is promoting the aero balance account, canara bank here eating up the poor people money & blaming on the system deduction. If they had got this account closed as anyways the account holder is not operating today i wouldn't have had paid such huge sum for my mistake.
This shows the poor functionality of canara bank in the digital era where the government is promoting for the online transaction.
I have a consent letter from the account holder to withdraw or get the reversal of the 15k transferred by me, but the bank is not helping in this regard.
Canara Bank customer support has been notified about the posted complaint.