| Address: New Delhi, Delhi, 110053 |
| Website: Amazon.in |
My account no.[protected], yamuna vihar, delhi.
I purchased a product from amazon of rs. 28695 on 11th of october using my canara bank debit card but i had to cancell it for some reason and i asked them for refund. As per their confirmation refund was initiated on 11th of october. Maximum time frame was 5 days/25th of october. Still it was not reflected in my account. They had provided the refund reference number[protected]-947185.
It has been 15 days yet i have not recieved the amount.
I had contacted canara bank customer service number there they told me to visit my home branch. Manager of my home branch told me he had no role in this dispute and cannot help me in any way.
Copy of mail recieved from amazon is below
On wed, oct 24, 2018, 4:07 pm wrote:
Amazon
Your account amazon.in
Message from customer service
Hello,
Greeting from amazon,
As per our telephonic conversation.
I’m sorry to know the refund is not reflecting in your account.
Upon checking your order no:[protected]for item oneplus 6 (Mirror black, 8gb ram, 128gb storage), i see that a refund was processed on 11/10/2018.
Having refund ref. No 75503728285023601947185.
As you’ve used visa/master as a payment method, the refund should be credited to your card account by 25th october 2018.
I hope the amount will be going to reflect as soon as possible.
Or else you can move to do charge dispute file regarding this.
Thanks
Regards
Team amazon.
Warmest regards,
Amazon.in
Please check and confirm the status.
Thanks and regard,
Naqeeb.
Nov 4, 2018
Complaint marked as Resolved I called customer care and asked them to file a grievance for this..and after 4-5 daus of filing grievance i recieved my refund.
Canara Bank customer support has been notified about the posted complaint.
Oct 27, 2018
Updated by Naqeeb Siddiqui What do i have to do now..how will i get informed that the bank is really trying to solve this issue ?
Refund from amazon not yet credited to the my Canara bank account please resolve it soon as possible
Transaction details
Date of transaction: 30/09/2018
Amount: 233
Refund date:12/10/2018
Reference number: 75503728282023512916546
Amount: 233
Account holder name: sharath kumar s
A/c number[protected]