| Address: R C Nagar Belgaum |
I have an education loan from Canara Bank Camp Branch Belgaum (earlier Syndicate Bank) since October 2019. Since the migration from Syndicate to Canara bank, I am facing harassment from the bank staff by the branch manager - Mr. Singh, and particularly by the Loan officer Mr. Rohit.
1.
Earlier without my notice, they deducted money from my father's account (who is a senior citizen and a pensioner, his salary is credited in Canara Bank - camp branch) later upon several queries they simply said it is document charges. Later I found out the document charge is only 180 Rs but the money deducted is Rs. 500.
2.
Later I was following up on my CSIS (central scheme for interest subsidy) application which I am not receiving since 2019. Earlier Syndicate bank branch Mangager told me all necessary documents were processed and I am eligible (provided Father's income certificate) and shall receive the same after year-end i.e. March 2020.
3.
Now Mr Rohit tells me in August 2021 that due to server maintenance they need two months' time to give an update. They have also stopped sending me monthly statements on my email id (which I used to get every month).
So after two months (November 2021) Suddenly Mr. Rohit tells me that I am not eligible for the interest subsidy since I have provided a 3rd party guarantor and have provided my father's fixed deposit in your bank as security collateral for my Education loan.
Upon explaining that it was your bank requirement to allot me a loan he tells me my credit score was low and hence it was requested - now how can someone evaluate a credit score of a candidate who is applying for EDUCATION LOAN? I will not have a source of income since I am pursuing higher studies.
I was arm twisted to provide a guarantor and collateral to avail the loan, now after providing the same, after two years the bank tells me I am not eligible for the CSIS scheme because of the bank requirement.
This kind of harassment is happening repeatedly with me, I was also advised to pay all the due amount of Loan + Interest, and close my loan and leave peacefully. I believe these kinds of roadblocks are being created purposefully to gain some benefits?
Can Canara Bank send me a formal letter as to why after two years they are telling me I am not eligible for the CSIS scheme? I shall follow up with the HRD ministry and RBI once I receive a formal notification from Canara bank.
4.
Also, Mr. Rohit has gotten my signatures on several blank documents without explaining to me complete details. (He simply told me, If you want your next installments to be paid you have to sign these documents).
Can some higher authority look into this matter, please?
I want to focus on my higher studies and these people are playing with my career for personal gains.
Canara Bank customer support has been notified about the posted complaint.
Yours sincerely
Ram Mohan
Retired Indian Foreign Service,
Ac [protected]