I am writing to express my deep frustration and disappointment regarding the unresolved issue with my Canara Bank account, which has been frozen for over six months. Despite numerous attempts to seek clarification and resolution, I have not received any information or assistance from your bank. I have exhausted all available channels, including tweeting the Canara Bank Twitter account and filing an online complaint, as well as visiting the bank branch office on fifteen separate occasions. Unfortunately, my efforts have yielded no results.
To provide you with the necessary information, my account details are as follows:
Name: Bhole Shankar Singh
Account Number:[protected]
IFSC Code: CNRB0006004
I have been a loyal customer of Canara Bank for several years, and I have always placed my trust in the bank's services. However, the lack of communication and support I have received in this matter is highly distressing. As a customer, I believe it is my right to be promptly informed about any issues or concerns related to my account. I expected better customer service and attention to my situation, especially considering the substantial amount of time that has passed.
I kindly request your immediate intervention in resolving this matter. I urge you to take the following actions:
Provide a detailed explanation for the freezing of my account and the reasons behind the lack of communication.
Immediately lift the freeze on my account, allowing me full access to my funds and banking services.
Ensure that proper measures are taken to prevent similar incidents from occurring in the future.
Investigate the delays and lapses in addressing my complaint and take appropriate disciplinary action against those responsible.
Provide compensation for the inconvenience, stress, and financial losses I have suffered due to the frozen account.
I trust that you understand the urgency of this situation and the impact it has had on my financial well-being. I expect a prompt response and a resolution within a reasonable timeframe. Should my concerns remain unaddressed, I will have no choice but to explore legal options and escalate my complaint to the appropriate regulatory authorities.
I have attached supporting documents, including copies of my previous correspondence, bank statements, and records of my visits to the bank branch office. These documents should provide a comprehensive overview of the efforts I have made to resolve this issue.
I sincerely hope that we can resolve this matter amicably and restore my faith in Canara Bank's commitment to customer service. I look forward to your immediate attention to this pressing matter.
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