Canara Bank — Bank unilaterally Frozen / Blocked my account resulting in Loan EMI not getting processed

Address: Canara Bank MaiDC Branch Andheri East Mumbai 400093

Dear Sir,

Request you to kindly go through the following email sent by me to Canara Bank Branch 2678, MIDC Branch, Andheri East, Mumbai - 400093 on 7th September, 2021. The mail is self explanatory. Ms Rashmi is one of the Managers at the above branch with whom I first lodged a written complaint. Thereafter, I sent her the following email by attaching the letter sent by HDFC to me with a copy to Mr Amit Badaya who is the Branch Manager.

I tried to call you at number[protected], but it’s only ringing with no response.

I have met both Mr Amit & Ms Rashmi at least three times since 7/9/21 but they have not resolved my complaint so far.

In fact when I met Mr. Amit Badaya last time, he was very rude to me when I asked for the update on my complaint as he had not reversed the amount charged by HDFC Ltd. to me as additional interest & penalty for EMI ECS that did get processed on 5/9/21 due to the bank unilaterally freezing/blocking my account.

I am a Sr. citizen. Instead of being compassionate towards me & my complaint, Mr Amit shot back “ I have raised the query to my concerned department. Unless they reply me, I cannot do anything”. If you want you can complain against me”

I told him it’s more than 12 weeks since I lodged the complaint. Why should I suffer and be penalised for no fault of mine. He was not ready to listen. Imagine a Branch Manager who probably is less than 40 years of age speaking to a Sr Citizen customer of 61 years in age in this manner.

I request you to please intervene in this matter and kindly credit the additional amount of interest & penalty charged by HDFC Ltd. back to my account.

Hoping for a quick resolution to my complaint.

Thanks & Regards,
Ashfaq Kazi
[protected]