Canara Bank — canara bank refund amount pending, and not credited to my credit card

Address:	Munger, Bihar, 811212
Website:	www.canarabank.com

Hello,

I am rakesh kumar. My saving account number is[protected]Branch.: banglwa jamalpur, bihar). I purchased a wireless earphone from amazon.in and paid from my mastercard credit card *8005. The amount is 1284.1/-. But i canceled my item in same day i. E. 17 jan 2018. The refunds for the same were initiated and successfully processed to my debit card and i got refund reference numbers for the product, it has been about a week and yet the amounts are not reflected in my credit card.

I contacted my bank customer support. They are not able to locate the refund with these reference numbers.

I contacted to bank customer support. They are unable to do anything for this refund. Their customer support service is very poor. So, they advised me to contact the branch. The branch is also unable to help me with the same.
The authorization cide (Refund reference
No-425838) successfully processed on 17/jan/18)
These amounts are not reflected in my
Account.

Thanks & regards
Rakesh kumar
Account no[protected]