Canara Bank — canara bank transaction failed. no refund yet

Address:	Kamrup Metropolitan, Assam, 781038
Website:	Www.canarabank.com

Name rajib ali
A/c no.[protected]
Amount deducted rs 3111.88
Date. 03/11/18
Transaction id[protected]Failed)
I had raised complaint on cpgrs. They reply me that they had refunded the amount on 07/11/18. But the amount of rs.3107.88 i got on 7/11/18 was from phonepe. Thats another case. I am sending you the screenshot of passbook. Where you can see both the debited and refund amount of canmobile and phonepe.
Now the banks is saying that the refund i received on 7/11/18 was from bank. But that amount was from phonepe, as you can see on paasbook. The bank closed my complaints without refunding my money...