Canara Bank — charge dispute refund

Address:

201005

Amazon refunded my amount 14 days ago... Canara didnt processed it and the amount is not reflecting in my statement.
The authorization code (Refund reference number) for the transaction is[protected]
[protected].
Its a huge amount, i am facing somw situation and unable to access my money...
Its a charge dispute... Not a good bank.. Other banks tend to process the amount within 3to 5 days...