Canara Bank — Debit card payment not completed

Address:

Bangalore, Karnataka, 560016

My card no [protected] was used in medplus, gurumurthy reddy layout, bangalore for rs.6878 on 3rd june 2016 to buy life saving drugs, however the debit card was swiped and no print came. Medplus saying that credit not come to them, but my account got debited (ac no. Not given for security reason) and it is 23 days since complaining to canara bank sme mahadevapura branch bangalore but no response.
Hannah barnabas

complaint copy to : Prime Minister office, new delhi
(2) Banking sector ombudsman