[Resolved]  Canara Bank — Debited my account

Address:

Meerut, Uttar Pradesh

To, The Director, Consumer Forum Meerut Sub: Respected Sir, This is to bring into your notice that I had gone to withdraw some cash from my Axis Bank account number [protected], through my debit card (0635 last 4 digit ending ) on 16 th February 2014. I used my debit card to withdraw the cash from Canara Bank ATM situated at -ATM/RDWAYS BUS STAND/MEERUT. When I tried to whitdraw the cash the ATM machine asked for my PIN number, I punched my PIN number and waited for the ATM to give me further options but the ATM Machine did not give me any further options and instead went blank . I cancelled the transaction by pressing the CANCEL button on the machine and moved out of the ATM after 5 minuts. I boarded my bus and was on my way to Delhi when after 10 mins of boarding the bus I received a message on my cell [phone that an amount of Ruppees Ten thousand had been debited from my account. I remember that there were 2 people waiting after me to withdraw the amount from the ATM. I have requested the bank to please follow up with my case and provide me CCTV footage has to who had whithdrawn the amount or credit the above amount into my bank account. I would now request the consumer forum to please pursue my case with the bank and ensure that I do not incur a loss of Rupees Ten Thousand . Either the bank should credit the amount because of faulty ATM or should see that the person who has withdraw this amount form my bank account because of no fault of mine since their ATM has dispensed this amount to the person should pay this amount back to me. Thanking you Yours Truly Nadeem [protected]