Canara Bank — disputed transaction

Address:

New Delhi, Delhi, 110019

My name is gurjeet kaur and my account number is[protected] canara bank model town 1 branch, delhi. I have returned a product in amazon for rs 2999 and they mentioned that my refund of amount rs 2999 has been initiated on 17 may 2018 and it will be credited to my account on 25 may 2018. Till now, i didn't get my refund to my account. I have received a refund reference number and transaction code through mail. These are the messages received from amazon.

I’m saroja from amazon's billing team. Your experience has been brought to my attention, and i look forward to helping.

I'm sorry to learn that you are not able to find a refund of rs.2999.00 for your order #[protected]. Which usually doesn't happen.in order to help, i've checked the details and can confirm that a refund has been successfully processed on 17 may 2018 to your visa account. Please be advised, the reference number will be generated only once the refund is confirmed. With that said, please find the refund details.

Refund reference number: 74332748138813727705013
Refund amount: rs.2999.00
Refund date: 17 may 2018

Having said that, i request you to please check your bank account statement from 17 may 2018 to till date and you will be able to locate the refund. However, if you still don't see your refund, i request you to contact your branch bank customer service (Not the branch) with the provided refund reference/authorization code and file charge dispute for the transaction as 'refund never processed'. Even if your bank is citing it as an invalid reference number, request them to dispute the transaction using the verbiage 'refund never processed'. At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

So i need u people to take charge on this and refund my amount