Canara Bank — failed transaction in imps

Address: L.N. PURAM, 622304

Had initiated an imps transaction in my mobile application to my account in a different bank thhat like hdfc bank (4 september, 2019) at 6:36;26 pm. However, the session timed out after i entered my one time password. The amount was debited from my account but the transaction failed and also not credit in hdfc bank. May i request you to kindly help in handling this issue? I got no reply for e-mails.

I have a massege at the time given below

Your fund transfer for rs.10000.00 on 04-09-19 is timed out. Please check with your bank (Imps ref no.[protected]

A ditto
Canara bank
Pulluchangadu kaikatti cnrb0003988
A/c[protected]
Condact no [protected]
Mail [protected]@gmail.com