Canara Bank — Less amount received from ATM withdrawal

Address:

Gurgaon, Haryana, 122001

Under-signed used my icici debit card linked to account xxxxxxxx1402 for a cash withdrawal of inr 10, 000.00 at an atm. Info nfs*cash wdl*20 on 20th april’2017 at 6.24pm at canara bank atm, agra college raja branch, but i received only rs. 3000/- against withdrawal amount rs. 10000/-.
Again i tried to withdraw rs. 5000/- using same debit card at same atm machine at 6.29pm on 20th april’2017 but could not receive any amount.
Again i tried my same debit card to withdraw rs. 10000/- with other atm machine adjacent to canara bank agra college branch which was successful.
I lodged complaint no. Sr[protected] dated 20.04.2017 at customer care no. Of icici bank against my first transition, transition no. 9085 made at 6.24 pm on 20.04.2017 for which i received only rs. 3000/-against withdrawal amount rs. 10000/-
When i could not receive my balance amount rs. 7000/- nor any satisfactory response from icici customer care, undersigned again lodged complaint on 30.04.2017 complaint no. Sr[protected] but still neither i received / refunded my balance amount rs. 7000 nor any satisfactory response.
Copy of transition slip is enclosed for your reference pl.
Undersigned again lodged on line complaint on 03.05.17 for which we received your response as :
“your request has been registered vide sr[protected] on 04-may-17. It will be completed within 1 working days”. But till date neither i received my balance amount rs. 7000/- nor any cctv footage as i requested. Icici bank is blaming that canara bank is not cooperating with them.
Requested to do the needful for refund of my balance amount earliest or send me the cctv footage for the transition no. 9085 made at 6.24 pm on 20.04.2017.