Canara Bank, Madhyamgram Branch, Kolkata — Delay in services

Address:

Kolkata, West Bengal

My Father Late Sri. Sankar Baral has opened an SB account in Madhyamgram Branch, Kolkata in June 2014. In the account opening form he had mentioned nominee's name as Susmita Baral(his wife, my mother) but had just missed signing his own signature below it; the Canara Bank officials were irresponsible not to notice it and inform my father about it. Fate took a bad turn and he expired suddenly on 12th June 2014. We approached the Madhyamgram Branch Canara Bank for account closure and they said that there is no valid nominee hence we need to get a succession certificate from Court. My mother, Susmita Baral and I were at the mercy of the bank and ran around to get the certificate. We finally managed to get a succession certificate from the court and sumitted the following documents to the bank manager Mr. Suman Mondal, Canara Bank, Madhyamgram Branch :- Claim Application (NF -149 and NF-150) Succession certificate in original Death Certificate Xerox of PAN card and AAdhar card of the deceased Xerox of PAN card and AAdhar card of Susmita Baral - wife of Deceased Sankar Baral Passbook of SB account number[protected] of Sankar Baral After submitting all the above the bank again asked to submit NF-150 again with a certificed doctor's signature and seal. I would like to know is the bank not well equiped in providing the necessary information too? Also how long does a simple procedure take to complete? My mother has an account in Canara Bank, Madhyamgram branch yet the delay in transferring the amount from Sankar Baral's account to her account? Why is the bank harassing us so much? Please reply