Canara Bank — misguidance by customer care and refund not processed by canara bank

Address:

Room no C17 , Nalanda hostel , National academy of direct taxes, nagpur, Nagpur, Maharashtra

I cancelled an order from.amazon on 20 january for which amazon initiated refund with reference no 74332740021002088010711
Canara bank is not accepting ref no.and amount is not reflecting in my account.customer care service of canara bank is asking for some transaction id and not accepting reference no given by amazon.