Canara Bank — mobile number not updated properly by bank

Name - vikash
Bank name - canara bank
Account number[protected]
Ifsc code - cnrb0000385
Branch - canara bank chandigarh sector - 17c

Current mobile number - [protected]

I wanted to change my registered mobile number as i lost my previous number and otp was going to my old number.

I went to the bank and applied for updation of registered mob number. But surprisingly it got updated only for sms services, not for otp which is the important one. My transactions are pending as this one is my primary account.

Now, i get atm withdrawal smss and balance etc. That's it.
So, i visited the bank several times, wrote application again and again, made them check the status, only for this but no use..!

I called customer care and they told me to go to bank and tell them to delete my old number from the server and all. I did that but bank official deosnt understand. Customer care official told me to send e-mail complaints too, to some id's. I did that too, but no reply...!

I still get the transaaction web page where it shows your account is not linked to any mobile number.