Canara Bank — Money deducted

Address:

731235

During online payment at amazon at month of april, 2 times money is deducted from my account. after that I contact at amazon they told me that they did not getting any amount of money and also told me that money is in bank. I contact various times in bank and they mail me back as said that it require 45 days of time after that period is over second time also contact in bank also reply me that another 30 days require. So I did not get my money back yet. here I attached the bank mail
Dear Sir/Madam,
With reference to your E-mail/Claim, We have Raised Chargeback claim but same is represented/rejected as successful transaction without supporting document. So we have again raised Pre-arb for asking supporting documents on 12.07.2016.
Transaction Details:
Card No [protected]
Txn Date
Amount
16/04/2016
2750.00
16/04/2016
2750.00


The Merchant banker has 30 days either to accept or reject the same. In case of any respond from merchant bank we will inform you accordingly.
Please update the same to the customer


Thanks and Regards,
Spoorthi
ISG Recon Team
Canara Bank
Bangalore.