Canara Bank — my refund from amazon

Address:

Near Bus stand samalkha ,panipat,haryana, Panipat, Haryana, 132101

I recieved this message from Amazon but didn't get the refund on my account they gave me this reference number but bank is saying that there is no such refrence number please help me on this
Hello,

This is to confirm that refund for amount 899.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 0R9X0LO90000K0OCSF9O

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
Please help me on this