Canara Bank — non refund of money paid by pos due to transaction failed

I submitted a complain to canara bank Barrackpore Br on dt- 08/11/2017 for non refund of money paid by pos at HDFC Bank which was transaction failed.The concerned bank gave me details of refund of Rs. 7000/-. Details given below as:- REFUND PROCESSED FROM HDFC BANK END ON 13/-OCT-17WITH ARN NUMBER 75503727289015849475811. I complained along with all documents to the bank. But no replied recived till to day.
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