Canara Bank — Not crediting in my account

Address:	Panipat, Haryana, 132103
Website:	SBI collect

Dear sir
I have account in Canara bank.I went to my branch many time for complaint and also I write mail to headoffice canara Bank.But they have no satisfied answer. Please solve my problem or tell me what I do now.My problem is mentioned below:-
Please cancel my transaction which is not credited in beneficiary account. This transaction was vai net banking on SBI collect to DAV POLICE PUBLIC SCHOOL. Details is given below:-

Remitter Account no.[protected]
Transaction ref. FCNB[protected]
MNEMONIC CODE. 2903
TRACE NO. 9268300
DATE/TIME. 03.03.2016 21:51:39
AMOUNT. 16407.18

THANK YOU
WITH REGARD
DHARMENDER