Canara Bank — online payment failed but amount debited

On 24 july 2019, i paid rs. 600 through debit card to henna industries private ltd. Located in faridabad, haryana.

Canara bank debited rs. 600 from my debit card but the payment was not successful. Henna industries did not receive the payment.

Here is the statement of that transaction-

Account statement as of[protected]:22:52 gmt +0530
Customer name nhb
Branch belgaum camp
Account number[protected]
Account currency inr
Txn date 24-jul-2019 00:49:01
Value date 24-jul-2019
Cheque no.[protected]
Description one97communicationlifaridabadhrin
-24/07/19 00:49:01/1276
Branch code 33
Debit 600

I called up customer care the next day itself and told them about this. I was told that the entry would be reversed in a month's time.

Whenever i attempt to register an online complaint through canara public grievance redressal system, i get "invalid input" while trying to fill up the complaint description. This never used to happen earlier.

It is a month now and the amount has still not been credited back to my account.

Please reverse the entry.

Let it reflect in my account.