Canara Bank — Receiving SMS and Email stating my loan/OD account is in NPA Status

Address:

Bangalore, Karnataka, 560020

This is in continuation of my earlier complaint on the above subject matter, I have received a reply through mail that my complaint is solved, but it is not solved till date, I cannot understand why they are repeatedly sending to my mobile No.[protected] and to my email id chandrashekarts.[protected]@gmail.com the above message. I am an savings bank account holder of KP West Canara Bank, Bangalore, S.B.No. 11235 this account is operated by me since more than 30 years, recently i.e. about 24/25 months ago I have borrowed car loan and have availed Rs.4.00 lakhs out against total cost of Rs.9.00 lakhs, I am regularly paying the EMIs (also I have made extra payment ) and at no time I have failed to pay EMIs in fact the EMIs are deducted through my SB Account and credited to loan account.
I am planning to borrow hand loan for remaining amount and would like to clear the balance which is less than Rs.25, 000/- close loan account and also close Savings Bank account and say good bye to canara bank after more than 30 years . The Senior Manager/Divisional Manager presently leading the KP West Branch is very rash, negligent and pay any attention towards the account holders, in fact he says it is not their mistake, and it is computer mistake, he is behaving like primary school boy. Please reply as soon as possible and solve my problem. Otherwise I will write to RBI and also Central Finance Ministry.
thanking you,

yours sincerely,

t.s.chandra shekar
Savings Bank Account No.1125
Canara Bank KP West
Bangalore