Canara Bank — Refund amount not given

I ordered a suit set from amazon they said they had refunded my money on 20 nov 2020 n amt shd reflect in bank by 25 nov but its dec 1 but still amnt not credited in my accnt asked cx care no support was given this is the email Your refund for the order[protected] of Rs.1149.00 has been processed successfully on[protected]. The amount should reflect in your account by Next 5 business days.

The Refund Reference Number for the transaction is[protected]
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    Canara Bank Phone
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    Canara Bank, Head Office, 112, J.C. Road, Bangalore, Karnataka, India - 560002
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