Canara Bank — refund for failed ticket booking

Sir, I booked a ticket through Skyscanner, Happyeasygo portal but the payment failed and the amount Rs 2616 was debited from my account number[protected] but the ticket was not confirmed. I contacted them but they said that no payment was made and asked me to contact the branch. this happened on 3rd November 2018 but still, I haven't received my refund.

I tried to make the payment from BHIM the transaction ID is[protected].

Please see into the matter.
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Canara Bank customer support has been notified about the posted complaint.
Nov 23, 2018
Updated by ronarnab
still no refund has been made
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