Canara Bank — refund from amazon for cancellation of order on grocery

Address:

Canara Bank Maharani BAGH,New Delhi 110065

I, uma bm cancelled one order for grocery from amazon paid from my canara bank debit card. Amazon have initiated the refund process of rs 1509, and given me an refund transaction no.231940. They have told me contact the bank customer care. When contacted they say they cannot do anything and have asked me to contact amazon. Mail from amazon also attached

From: amazon.in
Date: fri, apr 24, 2020, 10:59 pm
Subject: your amazon.in order refund reference number
To:

Hello,

This is to confirm that refund for amount 1509.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference # 231940

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing amazon.in

Uma bm
Canara bank
A/c[protected]