Canara Bank — Refund from amazon initiated and haven't reflected in account

Address:PARAYIL HOUSE CHAMAMPATHAL P.O VAZHOOR KOTTAYAM

I have purchased a products using my debit card on July 29 2018 and haven't refunded the amount amazon already generated the amount and given the reference number also, Contacted Canara bank toll free today and they refused about the transaction refund but they confirmed amount has debuted from account on the purchase . reference id :74332748212821192269976212821192269976
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,
Rs 4908 Order No:[protected], RRN Rs.4, 908.78 : 74332748212821192269976212821192269976 ) .
THIS IS THE MAIL RECEIVED TODAY FROM AMAZON ON ORDER ID AND REFERENCE ID
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Canara Bank customer support has been notified about the posted complaint.
Mar 18, 2021
Updated by sobrock1995
Their is no update from the bank still waiting
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