Canara Bank — refund from amazon not credited to my account

I purchased a mobile phone from amazon but it was not working properly, so i returned it and requested for refund to my account. They say that the refund of rs. 6998 was processed on 27th december 2017 vide reference no[protected]. The amount has not been credited to my account till now as it was confirmed by the bank. I request you to look into the matter and see that the amount is credited to my account.
My name - - deoshanker dubey,
My a/c no.[protected]
Sarnath branch, varanasi
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