Canara Bank — Refund initiated by amazon but still not received by the bank

This is with regards to the refund made by amazon india dated 12/12/2020 amounting Rs.2579.00 against my debit card reference 559738 dated 24/11/2020 till date the same has not be credited to my account.

Amazon had delivered the wrong item twice and thue refund was processed.

Reference no as below
Refund Reference # 75503720347044335080575

have attached amazon refund confirmation, refund reference and Canara bank reply stating the same is not received.
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