Canara Bank — refund is not reflect in my account

I shopped from snapdeal on 22 june 2017 later i return my product, they refund my money on 4th and 7th july it been 2 month now but the money is not reflect in my account iam kananbala padhy, account number[protected] i have two refund reference number -[protected], brnjur[protected], my branch cant help me they mail so many times to their head office &cant ever get any responce, now i feel this bank service is worst than ever.
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Canara Bank customer support has been notified about the posted complaint.
Sep 16, 2017
appt's response
No update so far
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Deposited cheque of rs 5000 for NEFT to sbi Gonda on 8/8/2017 . IFSC code mentioned on cheque was wrong . Amt not received by beneficiary neither received back by me.
Fate of rs 5000 unknown even after one month.
I submitted one application to concerned bank branch on 11/08/2017 and have made queries with them in this regard.

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