Canara Bank — refund not credited into bank account

Address:

560075

Hi canara bank,
I'm sorry to say this but the amount of complaints being received towards your # bank is pitiable.
My condition is the same. It has been over three days now since a refund has been initiated by ccavenue for an amount of 943.95 rupees to my bank account. When i contacted them, they said that i have to contact the bank and as always canara bank, thanks for your # services.
Here's the mail ccavenue sent:
Dear customer,

This is in reference to your mail mentioned below

In response to your query, we have checked our records and found that the refund procedure has been completed for the order number:22898_18021350 inr 943.95 on[protected]:41:21. Rest assured, the amount will get credited back to your account as per the bank's procedures.

Please note that the refund reference number for the above transactions is: 101083

Ps:kindly provide us the screenshot of your bank statement from the date of transaction till date;if you haven't got your refund.

Furthermore, we suggest you to get in touch with your bank regarding the same.

If you require any further assistance, please do not hesitate to contact us.
Best regards,

Ccavenue technical support team