Canara Bank — refund not initiated

Address:

New Delhi, Delhi, 110042

Hi

Dear team

My name is ravi yadav
My contact number is [protected]
Nd my account number is[protected]

I will cancel my order on amazone on 11–oct-2018 order id is[protected]

After that cancellation i call the amazone customer care nd asking about the refund status they will telling that from amazon the amount should be refunded to bank on 13-oct for more information contact to your bank. They give me the reference number i. E.[protected]still today 26-
Oct i cant receive my amount can you please solve that issue