Canara Bank — Refund not processed by amazon

Address:

bhel bhopal ,m.p

I am aman raj. My saving account number is[protected] branch.: bhel bhopal. I purchased a telescope from amazon.in and paid from upi. The amount is 1749/-. But i canceled my item in next day i. E. 17 sep 2020. The refunds for the same were initiated and successfully processed to my debit card and i got refund reference numbers for the product, it has been about a week and yet the amounts are not reflected in my account.

The refund reference number for the transaction is[protected].

I contacted my bank customer support. They are not able to locate the refund with these reference numbers.

Hare is copy of mail got by amazon
Hello,

Your refund for the order[protected] of rs.1749.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The refund reference number for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above refund reference number. Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalised banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the refund reference number provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.