Canara Bank — refund not processed in account

Website:amazon.co.in

My account no[protected]
I returned a product (Mi a2 phone) on amazon on 28th september. As per their confirmation refund was initiated on 29th september maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as 308918. I had contacted your customer service number there is no proper response hence i mailed you. Please check and confirm the status.
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My name is SUSHREE SANGEETA SAHOO. I have sent the money to a wrong account and i need my money back soon. The UTR no is :[protected]. transaction date and time is: 2nd ocober 2018, 12:17 PM. transaction amount is 10000. my debit account branch name is komapalli, Berhampur.
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