Canara Bank — refund not received for order on amazon

Address:

Canara Bank Maharani Bagh New Delhi 110065

I uma bm had ordered grocery items on 15/4/20 from my sons amazon prime account. Later i have cancelled the order from amazon. The have initiated the refund amount of rs 1509 and given me a refund reference no.231940. Since the refund was not reflecting in my account i contacted the bank customer care but they are unable to help me. The amount was debited from my debit card issued by canara bank.
The mail sent by is also attached.
From: amazon.in
Date: fri, apr 24, 2020, 10:59 pm
Subject: your amazon.in order refund reference number
To:

Hello,

This is to confirm that refund for amount 1509.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference # 231940

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

Thanks for choosing amazon.in

Reply
Forward

Pl help me out.