Canara Bank — refund not reflected in bank account

Address:

Mahe, Puducherry

Dear sir/madam,

Myself shibin k p, my account no & customer id is provided below;

Account no :[protected]
Customer id: 96849442

I purchased a product on amazon on 16th may 2018, using my canara bank debit card same was not received and i asked them for refund. The refund amount is rs. 16429.00/-. As per their confirmation refund was initiated on 19th may 2018. Maximum time frame was 5 days. Still it was not reflected in my account.

They had provided the refund reference number as 823440. I had contacted your customer service number they is no proper response hence i mail you.

Please check and confirm the status of the refund. Hoping for your soonest reply.