Canara Bank — refund problem not resolved

Address:

Ernakulam, Kerala

Hi,
Im joseph xavier, my savings account number[protected] branch fort cochin, ernakulam, kerala. I bought a mobile of rs 29999 from amazon using my rupay debit card on 9th october, i cancelled my order on the very next day (10th october) due to an issue. I had an email from amazon saying my refund for the sum has been successfully processed and it will take 3-5 business days as it was a debit card purchase. The email i received is giving below.

Hello,

Your refund of rs.29999.00 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

In this mail it says my money will be credited on 22nd october. But till now i didn't received my sum in my account. I contacted customer care of my bank (Canara bank) and they are not even taking my call. I don't know why is it taking so long.

Please do resolve my problem as soon as possible.