Canara Bank — Refund received from merchant but not returned to account

Dear Sir, I load 100 Rs for top up in Delhi Metro ONE card number 39301536 on[protected] under transaction number IB ITG[protected] ONLINE TRANSACTION BDP-AIRTELPA-CBIBIBO-[protected]-CBIBIBO. after long gap, when I went for top up, it was not available, I asked the merchant, he replied that it's refunded from his side. But it is not yet added in my account. Kindly resolve and reply.
Thanks and regards
Mohammad Hasnain
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