Canara Bank — regarding refund to my ac from amazon

Dear sir,
Customer id 97979229
I purchased a product on amazon on 5th (Rs 1285/-) and 7th (Rs 1315/-) of august this using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 7th and the amount should reflect in my account by 14th of august. As the maximum time frame was 5 days. Still it was not reflected in my account. They had provided the authorization code (Refund reference number) for the transaction is[protected]. I had contacted your customer service number there was no proper response. Please do solve my querry as soosn as possible.
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Canara Bank customer support has been notified about the posted complaint.
Aug 19, 2019
Updated by Shushma Chopdekar
Sorry the customer id is incorrect the correct customer id is 80151199
Complaint comments 

Comments

I cancelled a product from amazon on 12.07.19 and they processed the refund on 14th of july. I still didn't receive it.
Account no:[protected]
Reference no:298799

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