Canara Bank — to initiate refund from amazon

Nov 16, 2017

Updated by Tanuja L My name is Tanuja L. My account number is[protected]. I had ordered in Amazon and returned dat order as I wasn't satisfied, so the refund amount has been initiated from Amazon on 7th of November and the amount has to be in the card at 12th of November. But Till now I didn't get any amounts in my account
So here is the message I have received from Amazon through message,
Your Amazon.in Order Refund Reference Number
Hello,

Your refund of Rs.2999
529 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The Authorization Code (Refund Reference Number) for the transaction is[protected]
[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing Amazon.
I have contacted regarding this with customer care also but there wasn't any proper response
So I request to proceed this refund amount to my credit card