Canara Bank — Transaction failed / money debited from account

Address:	781039
Website:	www.canarabank.in/ and www.flipkart.com

To

Whom it may concern

Dear Sir/Madam

Sub: Transaction failure / money debited from account

This is in regard to a transaction failure for an online purchase from Flipkart using online Canara net-banking facility. I had initiated an online transaction on 18-09-16 at around 8:00AM, which got failed and an error message appeared on the screen. Though the transaction was incomplete, an amount of Rs 971/- was debited from my account.

I have already sent an online complaint on 20 September 2016 in this regard at [protected]@canara bank and also submitted a written complaint (hard copy) to concerned branch at IIT Guwahati campus. Since then I have made complain 3 times to all concern authority (around 5 and half month), I have inquired in this matter about 4-5 times but still the matter has not been resolved.

Please do something in this regard and resolve the matter ASAP.

Account description shows transaction as FLIPKART-PZT[protected]FLIPKART

Account details:

Name: Vishal Kumar Verma

Account Number:[protected]

IIT Guwahati, Canara Bank