Canara Bank — Ugc net jrf scholarship portal forgot password showing could not process

Dear sir/mam,

I am not able to login to the student portal for ugc net fellowship. I was using it earlier but now i forgot password so tried resetting with "forgot password". But it is showing the cannot process details.
Since the time the student portal is updated, after fellowship data transferred to universities; i have not seen if the portal was allowing the login or not. Before this it was not the case, i was able to see all my details of the fellowship documents uploaded, payments, etc.
I also tried registering but the same error., please look into this matter