Canara Bank — unlawful and unethical behaviour

Address:

Nalgonda, Andhra Pradesh, 508116

Date: 3/7/2017
Hello, i truely have respect on bank employees but the incident i faced, it completely changed my perception.
My brother went to deposit amount rs.1, 00, 000 in my mothers account. Denominations have to be like 2000*38 and 500*48. But instead that he wrote like 2000*33 and 500*68 because my mother added 5*2000 notes and removes 20*500 notes where my brother not aware of this. Whatever, the final total should be rs.1, 00, 000. The cashier took 2000 notes for counting their the machine display not working so my brother checked cashier calculater than my brother asked why did u entered 38*2000 total rs 76000 he is not aware then cashier asked how many notes you brought my bother said 33*2000 he asked it for 3 to 4 times same answer my brother given then he calculated 33*2000 total rs.66000 then as fast as he kept amount in draw without counting 500 notes. Then calculated rs.500 obiously these notes will be les, he given this amount to my brother to check then my brother came to notice that rs.10, 000 missing. He asked the cashier he used his intellegence and made my brother to correct the slip (Submitted below). This happen before lunch. After lunch we went bank asking this happened pleased checck the cashier but the assit. Manager not responed properly. We asked the cashier why you calculated rs.76000 he answered "i calculated cions". Tell us when a customer standing at cabin and his amount were in counting machine how a cashier count coins at that time. We returned home. Next day we went expecting manager might be present but still absent we asked assit. Manager he called cashier asked he said "the amount is previous customers". We asked assist. Manager to show cctv footage, we thought the problem will be solved here the cctv may capcture the digital numder of counting machine but footage is worst than a super market footage. We can't find a clear face of person standing near cabin how we get a digital number. Banks must have to notice if cctv works properly clearly the problem would be solved on spot. But we submitted return complaint. After manager presnce we went bank the manager asked he asid the same answer "previous customers" then we asked to get whole days deposits list with slip to calculate whose denomination gives total rs76000. Manager checked and said no one have denominations for rs76000 then manager asked us time i talk to the employee we gave time and again we went to ask about what happened even the manger supporting the cashier. This is unlawfull and we need quick response.
We went talk to the manager but he didn't respond properly. Problem not resolved and manager trying to close this issue, at the time complaint we heard if the problem not resolved at branch office it will move to some higher level and their comes some employees investigate issue and try to resolve. But till date we didn't receive any response from the bank. So, we realise its completely a game playing from the branch employees.

Make sure this problem must solve as soon as possible. We submitted all the proofs, letters below. Please reffer and acknowledge.

We are not going to leave this issue because this is not to be happen mostly at rural areas where mostly uneducated people leaves. Iam educated complaining you but not every customer take this step due to lack of knowledge.

My family went to complaint on local police station against the issue this is truely cheating a customer. But i explained them that we go with a complaint at consumer complaint forum they do solve our problem. If not we take other step.

Please please solve this issue because we value even rs.1 but we lost rs10, 000 just because of cashier unethical behaviour.