Canara Bank — Unwanted withdrawal of money from atm debit card

Address:	Dehradun, Uttarakhand, 248001
Website:	bankingombudsman.rbi.org.in

Dear sir,
I usha sharma having an a/c no.[protected] in canara bank nehrugram dehradun and i have using atm card also for transaction. Now on 11/4/2017 time 18:21:13 i have used my atm in axis bank atm shopping complex sadhuwali military station ganganagar rajasthan to withdrawal amount rs.10000 but transaction showed failed but and amount is not got so i return back to home but when i checked my account a sum of rs.10000 was deducted from my account. Below are the transaction details:-
Transaction date:-11/4/2017
Transaction timing:- 18:21:13
Transaction seq. No.[protected]

Now i already registered a complained to canara bank nehrugram dehradun on 29/4/2017 with complained no.1718 ad 6915 but still no action was taken by bank. I already registered a rti complained under 2005 act.

So, this is to request you please look into this matter and sort out the problem asap.

Thanks
Usha sharma
[protected]