Canon India — attitude of the executive (mr. rajesh, manager, sp road, bangalore) - mata electronics

Address:

560083

Name : mohan kumar k
Service provided at : mata electronics
Receipt number & date : 46934/ 04-oct-18
I had provided to mata electronics (Sp road, bangalore) my canon camera (Eos 600d) for service along with lens for which they serviced & billed around rs.4, 400. Since i forgot to give my 55-250 lens, i has asked them to service quickly as was i bound to travel. I gave it for service on 04th oct 2018. They informed that the servicing will be done & delivered by saturday (06th oct 2018). I was trying to call the sp road canon office. Whenever they received the call, they told that they will check & call after 30 mins. Till evening i didn't receive the call. At 05.15 pm i received call from mr. Rajesh (From number +91 [protected]) who told he is the manager & informed that they have to use sulphur, etc etc to clean & the charges will be 1850+delivery charges. I asked him that camera should have been delivered by this time & now you are telling me this. He was very rude in his conversation. I asked him this is not the attitude that should be shown to the customers. He became abusive & told that he will show his attitude & that is his wish. He also told that he doesn't want business & he will not go to the customers asking for business. I politely asked him if there is any other customer service, he rudely told that there is one & you can go there.
Being a canon customer, i always believed in your quality & service. Regret to say that this day, your executive has proved me wrong.
I do work for one of the biggest automobile industry & i am the manager too. But this is not how we treat the customers. We try to understand what the customer talks & then respond. But mr. Rajesh was not ready to listen. He was just reacting without leaving me to talk.
May be in the future i think i will be giving a second thought to buy canon products.